Shipping policy
Shipping Policy
Last updated: 12 February 2026
At Kai & Stone, each piece is made to order and thoughtfully embroidered especially for you. Please allow time for your custom piece to be carefully crafted before dispatch.
Processing Time
All personalised items are made to order.
Our current production time is approximately [2] business days before dispatch.
Processing time does not include shipping time.
During peak seasons or promotional periods, production times may be slightly extended.
Shipping Within Australia
Once your order has been dispatched, you will receive tracking details via email.
Estimated delivery timeframes within Australia are typically:
- Standard Shipping: [insert estimate, e.g., 2–8 business days
Delivery timeframes are estimates only and are not guaranteed.
Shipping Delays
We are not responsible for delays caused by postal or courier services once an order has been dispatched.
Delays due to weather events, public holidays, peak periods, or carrier disruptions are outside our control.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for parcels lost or delayed due to incorrect or incomplete addresses supplied by the customer.
Lost or Damaged Parcels
If your parcel appears lost or arrives damaged, please contact us at:
suppport @kaiandstone.com.au
We will assist you in lodging an enquiry with the shipping provider where appropriate.
Risk & Delivery
Risk in the goods passes to the customer upon delivery to the nominated address